New Construction

Q. What is covered in my one-year warranty?
A. Tarragon Corporation covers all mechanical and equipment failures for the first year. Please refer to your New Homeowner's Manual.

Q. Are my appliances covered through Tarragon Corporation?
A. All of your appliances are warranted through the manufacturer. If problems arise with one of your appliances, please contact your appliance manufacturer directly.

Q. What should I do if an emergency occurs on the weekend?
A. Your Superior Customer Service Team will supply you in advance with a copy of emergency phone numbers.

Q. Who do I contact for a warranty problem that needs to be repaired?
A. Tarragon Corporation's Superior Customer Service Team resolves problems, which may arise during your one-year warranty period. Their specific contact information is presented to you immediately after the closing of your home.

Q. How long is my home warranted against termites?
A. Tarragon Corporation warrants your home against termite intrusion for the first year. After the first year, it is your responsibility to maintain a termite prevention services contract.

Q. My sprinklers stay on / haven't been on since I moved in. Who should I call?
A. You should first place a call to the property management office as your water sprinkler system is actually part of a community-wide irrigation system that may require adjustment.

Q. My front door key does not work in the door lock. What can I do?
A. Feel free to use the garage entry, if applicable, or some other point of access initially. Once notified, we will call the subcontractor who installed the door and lock to get in touch with you immediately to re-key your front-entry door lock.

Q. I have a leak under my kitchen sink.
A. Please do not use the sink if at all possible. Once notified, we will contract the plumber and have them respond immediately. We may also send a Customer Service Technician to your home right away to assist and assess the damage if there is any.

Q. I do not appear to have any hot water from my gas water heater.
A. Did you remember to transfer the gas service over from Tarragon Corporation to your name? If so, we will send over a Customer Service Technician to check the water heater thermostats and see if they are set correctly.

Q. What do I do if none of the outlets in our bathrooms and kitchen seem to be working?
A. Have you checked the Ground Fault Interrupter (GFCI)? Whenever moisture gets into the outlets, they are designed to shut off automatically. You should first check the red “reset” button. If the reset button is not the problem, contact Customer Service. Once notified, we may send a Customer Service Technician to assist and/or assess for possible repair.

Q. What do I do if the caulking on my baseboard, stairs, and countertops are all starting to crack?
A. Caulking around most joints is a homeowner’s responsibility. These areas, along with all doors and windows, should be checked regularly and re-caulked at least once every six months.

Q. My garbage disposal is not working/making a buzzing sound. What should I do?
A. You should first check the red “reset” button by pressing it in. If that doesn’t work, Contact Customer Service. Once notified, we will send a Customer Service Technician to assist and/or assess the problem if it is within the one year coverage period.

Q. How can I stop my garage door from making a squeaking noise when opening and closing?
A. You might want to first try using a bit of WD-40 on all of the hinges.

Existing Condominiums

Q. What is covered in my one-year warranty?
A.Tarragon Corporation provides you with a Limited Home Warranty. This warranty covers your major systems, like air conditioning, plumbing, appliances, and electrical systems and protects you from mechanical failures due to normal wear and tear. You will have coverage for a full year after closing. Refer to your Limited Home Warranty package for a list of coverages and limitations.

Q. Are my appliances covered through Tarragon Corporation?
A. The appliances have coverage under the Limited Home Warranty Package. All component parts, including timers, that affect the primary function of the appliance, including the refrigerator, oven/range, dishwasher, garbage disposal, built-in microwave oven, trash compactor, clothes washer and clothes dryer.

Q. Who do I contact for a warranty problem that needs to be repaired?
A. You should initially contact HSA at the 1-800# provided to you at the time of closing.

Q. How long is my home warranted against termites?
A. If you ever experience termites, you should contact the property management office.

Q. My front door key does not work in the door lock. What can I do?
A. Feel free to use the garage entry, if applicable, or some other point of access initially. Then, contact the property management office to inform them so they can schedule to re-key your front-entry door lock.

Q. I have a leak under my kitchen sink.
A. Please do not use the sink if at all possible. Contact the HSA at the 1-800# provided to you at the time of closing.

Q. I do not appear to have any hot water from my gas water heater.
A. Did you remember to transfer the gas service over from Tarragon Corporation to your name? If you have done so, contact the HSA at the 1-800 # provided to you at the time of closing.

Q. What do I do if none of the outlets in our bathrooms and kitchen seem to be working?
A. Have you checked the Ground Fault Interrupter (GFCI)? Whenever moisture gets into the outlets, they are designed to shut off automatically. You should first check the red “reset” button on the outlet itself, and then check the main breaker panel to ensure the breaker hasn’t tripped. If so, just press reset. If that doesn’t correct the problem, contact HSA at the 1-800# provided to you at the time of closing.

Q. What do I do if the caulking on my baseboard, stairs, and countertops are all starting to crack?
A. Caulking around most joints is a homeowner’s responsibility. These areas, along with all doors and windows, should be checked regularly and re-caulked at least once every six months.

Q. My garbage disposal is not working/making a buzzing sound. What should I do?
A. You should first check the red “reset” button by pressing it in. If that doesn’t work, contact HSA at the 1-800# provided to you at the time of closing.

Q. How can I stop my garage door from making a squeaking noise when opening and closing?
A. You might want to first try using a bit of WD-40 on all of the hinges.

Q. What happens when my warranty expires?
A. An HSA Home Warranty is renewable annually, so you’re able to renew in the program and have continual coverage at the owner’s expense.